Frequently Asked Questions (FAQ)

1. What is Firmly?

Firmly is a skincare brand specializing in high-quality face creams and facial treatments, designed to nourish, hydrate, and rejuvenate your skin. Our products are formulated with carefully selected ingredients to address various skin concerns.

2. What skin types are Firmly products suitable for?

Our products are developed for all skin types, including dry, oily, combination, and sensitive skin. Each product description specifies which skin type it best suits.

3. Are Firmly products tested on animals?

No! Firmly is 100% cruelty-free. We do not test on animals, and we are committed to ethical skincare.

4. Do Firmly products contain parabens, sulfates, or artificial fragrances?

Our products are free from parabens, sulfates, and synthetic fragrances. We prioritize clean, skin-friendly formulations to ensure safety and effectiveness.

5. How should I store my Firmly creams?

For optimal results, store your creams in a cool, dry place, away from direct sunlight. Some products may require refrigeration—check the label for specific instructions.

6. How long does it take to see results?

Results vary depending on the product and your skin type. Generally, you may notice improvements in hydration and texture within a few days, while more significant changes (e.g., reduced fine lines or acne) may take 4-6 weeks of consistent use.

7. Can I use Firmly products if I have acne-prone skin?

Yes! We offer non-comedogenic (non-pore-clogging) formulas suitable for acne-prone skin. Look for products labeled "oil-free" or "acne-friendly."

8. What’s your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. For details, see our Refund Policy.

9. How do I choose the right product for my skin?

Check our product descriptions for skin type recommendations, or contact us at contact@myfirmly.com for personalized advice.

10. Do you ship internationally?

Yes! We ship worldwide. Shipping costs and delivery times vary by location. Check our Shipping Policy for details.

11. How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can track your package directly on the carrier’s website.

12. What if my product arrives damaged?

Contact us immediately at contact@myfirmly.com with your order number and photos of the damaged product. We’ll resolve the issue promptly.

13. Can I use Firmly creams with other skincare products?

Yes, but we recommend patch-testing new combinations. Avoid mixing with harsh actives (e.g., retinoids, strong acids) unless specified as safe.

14. Are your products vegan?

Most of our products are vegan, but some may contain beeswax or other natural byproducts. Check individual product descriptions for details.

15. How often should I apply Firmly face creams?

For best results:

• Day Cream: Apply every morning after cleansing.

• Night Cream: Use before bed for overnight repair.

• Treatments (Serums/Masks): Follow label instructions (typically 2-3x weekly).

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Still have questions?
Email us at contact@myfirmly.com—we’re happy to help!

💙 Firmly – Skincare That Cares