Terms of Service and Conditions

FIRMLY™  Terms of Service and Conditions

Last Updated: April 4, 2025

1. Overview

This website (myfirmly.com) is operated by Firmly ("we," "us," or "our"). By accessing or purchasing from our website, you agree to these Terms of Service ("Terms"), including all policies linked herein (e.g., Privacy Policy, Refund Policy). These Terms apply to all users of the site.

2. Online Store Terms

By agreeing to these Terms, you confirm that:

  • You are of legal age in your jurisdiction or have consent to allow minors under your supervision to use this site.

  • You will not use our products for illegal purposes or violate any laws in your jurisdiction.

  • You will not transmit harmful code (e.g., viruses).
    Violations may result in immediate termination of your access.

3. General Conditions

  • We reserve the right to refuse service to anyone, at any time, for any reason.

  • Your content (excluding credit card data) may be transferred unencrypted over networks. Credit card data is always encrypted.

  • You may not reproduce, sell, or exploit any part of the Service without our express written permission.

4. Accuracy of Information

We are not responsible for inaccurate, incomplete, or outdated information on the site. Historical information is provided for reference only. You acknowledge it is your responsibility to monitor changes to our site.

5. Modifications to Service & Prices

  • Product prices may change without notice.

  • We may modify or discontinue the Service (or any part) at any time without liability.

6. Products & Services

  • Some products may be exclusive to our online store and subject to return only under our Refund Policy.

  • Product colors/displays may vary due to screen settings.

  • We reserve the right to limit sales by person, region, or quantity.

7. Billing & Account Accuracy

You agree to provide current, complete, and accurate purchase/account information. We may refuse orders suspected to be fraudulent or placed by resellers.

8. Third-Party Tools

We may provide access to third-party tools "as-is" without endorsement. Use at your own risk.

9. Third-Party Links

We are not responsible for third-party content or websites linked on our site. Review their policies before engaging in transactions.

10. User Comments & Feedback

By submitting content (e.g., reviews, contest entries), you grant us the right to use, edit, or publish it without compensation or obligation.

11. Personal Information

Your submissions are governed by our Privacy Policy.

12. Errors & Omissions

We reserve the right to correct errors, update information, or cancel orders if inaccuracies occur (even after order submission).

13. Prohibited Uses

You may not use the site to:

  • Violate laws or infringe intellectual property.

  • Harass, discriminate, or transmit harmful code.

  • Collect data or spam others.

14. Disclaimer & Limitation of Liability

  • We do not guarantee uninterrupted, error-free, or secure service.

  • We are not liable for direct/indirect damages (e.g., lost profits, data loss) arising from your use of the Service.

15. Indemnification

You agree to indemnify Firmly and its affiliates from claims related to your violation of these Terms.

16. Severability

If any provision is deemed unlawful, the remaining Terms remain valid.

17. Termination

These Terms remain effective until terminated by you or us. We may terminate access for violations without notice.

18. Entire Agreement

These Terms (including linked policies) constitute the entire agreement between you and Firmly.

19. Governing Law

These Terms are governed by the laws of Portugal.

20. Changes to Terms

We may update these Terms by posting changes on the site. Continued use constitutes acceptance.

21. Contact Information

Questions? Contact us at:
Firmly
Email: contact@myfirmly.com